jtween Privacy Policy

jtween is an online entertainment platform offering slots, live casino and sports betting services to users in Bangladesh. We treat the privacy of every person who uses our services with the utmost importance.

This privacy policy explains how jtween collects your personal information, the purposes for which it is used, how long it is stored, and what rights you have over your data. By using our website or mobile app, you are considered to have accepted the terms of this policy.

This privacy policy is consistent with jtween's Terms and Conditions and serves as a supplementary document. Reading both documents together will give you a complete understanding of the legal framework governing our services.

jtween collects user information through various methods. Below is a detailed description of the circumstances under which data is collected and what types of data are gathered.

2.1 Information Provided at Registration

When opening an account, you are required to provide the following information:

• Full name (as per national identity card)
• Date of birth (for age verification — to confirm 21+)
• Mobile number and email address
• Password (stored in encrypted form)
• Payment method details (bKash, Nagad, Rocket or Upay number)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically for technical reasons:

• IP address and device information
• Browser type and operating system
• Session time and connection data
• Page views, click patterns and navigation data
• Account transaction history and gaming activity

2.3 Information Collected During Verification

To ensure a safe environment and prevent fraudulent activity, jtween may request additional information for identity verification in specific circumstances, such as a copy of a national identity card or other government-issued document. This information is used solely for verification purposes and is stored securely.

jtween uses collected information only for legitimate and defined purposes. Your data is applied in the following ways:

3.1 Service Operation and Improvement

• Completing account registration and providing login access
• Processing deposits and withdrawals
• Personalising the gaming experience
• Identifying and resolving technical issues on the platform
• Developing new features and improving services

3.2 Safety and Security

• Preventing unauthorised access to accounts
• Detecting fraudulent transactions
• Complying with anti-money laundering (AML) regulations
• Ensuring age verification (21+ rule)

3.3 Communication

Using your provided contact details, jtween may send transaction confirmations, security alerts, service-related updates and messages from our 24/7 support team. You may opt out of promotional communications at any time.

jtween uses industry-standard technology and practices to protect your personal information. All sensitive data stored on our servers is secured with SSL encryption.

4.1 Data Retention Period

Your information is retained for as long as your account is active and for as long as necessary to fulfil legal obligations. After an account is closed, financial records and identity verification data may be kept for a specified period in accordance with applicable regulations.

4.2 Security Measures

• 256-bit SSL/TLS encryption
• End-to-end protection during data transfer
• Regular security audits and vulnerability testing
• Restricted access controls — only authorised staff can access data
• Firewall and intrusion detection systems

4.3 Response to a Data Breach

If there is any indication that the security of your data may have been compromised, jtween will notify affected users promptly and take the necessary steps to limit the damage.

jtween does not sell your personal information or transfer it to third parties for commercial purposes. However, sharing data in certain specific circumstances may be necessary for service operations.

5.1 Service Provider Partners

Limited data may be shared with payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure providers and game software providers for the purpose of operating the service. These partners are required to comply with our privacy standards and are obligated to use the data received only for the specified purpose.

5.2 Legal Obligations

If required to comply with a court order, a lawful request from a government authority or applicable law, jtween may be legally obliged to disclose specific information to the relevant authority. Such disclosure is limited strictly to what is legally required.

5.3 Business Changes

In the event of a future merger, acquisition or asset transfer, user data may form part of the transferred assets. In such a case, we will notify users in advance.

jtween's website and app use cookies and similar tracking technologies. Cookies are small text files stored in your browser or on your device.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. Without these, the platform will not function properly.
• Functional Cookies: Used to remember your preferences such as language selection and interface settings.
• Analytics Cookies: Collect statistics to understand how the platform is used, which helps improve the service.

6.2 Cookie Controls

You can disable cookies by going to your browser settings. However, disabling essential cookies may prevent you from using some core features of the platform.

jtween believes every user should have reasonable control over their own data. You can exercise the rights listed below through our support team.

7.1 Right to Access Data

You may request to know what information jtween holds about you. After verification, we will provide a summary of the information in your profile.

7.2 Right to Correct Data

If your profile contains incorrect or outdated information, you may request a correction. General information can be changed by you directly from account settings; changes to sensitive information will require verification.

7.3 Account Closure and Data Deletion Request

You may request to close your account. Certain financial records may need to be retained for a specified period due to legal obligations, but remaining data will be deleted following the defined process.

7.4 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or SMS, you may inform our support team at any time. Essential transaction or security notifications are outside the scope of this opt-out.

Adhering to jtween's responsible gaming policy is one of our primary commitments. Protecting user data and maintaining a responsible gaming environment are two aspects of the same goal.

jtween's services are intended only for individuals aged 21 and above. We do not knowingly collect information from or provide services to any underage person.

Date of birth is verified at registration. If it is later found that an account is being used by someone under the age of 21, that account will be closed immediately and all associated data will be deleted.

If a parent or guardian believes their child is using jtween, please notify our support team immediately.

jtween reserves the right to amend or update this privacy policy as needed. In the event of any significant changes, we will publish a notice on the website and registered users will be informed by email or SMS.

Continued use of the platform after a change will be taken as your acceptance of the updated policy. We therefore recommend reviewing this page regularly. For more information about this privacy policy, you may also read our FAQ section.

If you have any questions, concerns or requests regarding this privacy policy, please contact our support team. We provide assistance in both Bengali and English.

Contact Methods

• Live Chat: 24 hours a day, 7 days a week — contact us directly via the chat button at the bottom right of the platform
• Email: [email protected]

For privacy-related requests, please contact us from the mobile number or email address registered to your account for identity verification. jtween will endeavour to respond to your request as quickly as possible.